At Vape Store Kerala, we value your trust and strive to deliver quality products every time. Please read our return and replacement policy carefully before placing your order.
We do not accept returns of any products once delivered. However, we do offer a replacement if the product is found to be damaged or defective upon delivery.
To be eligible for a replacement:
The product must be physically damaged or not functioning at the time of delivery.
Customers must provide a clear unboxing video taken from the moment the package is opened, showing the damage or issue clearly.
The unboxing video is mandatory for any replacement request. This video helps us verify the issue and ensure fair handling for all customers.
Record a clear unboxing video before opening the product.
If you find the product damaged, contact us within 24 hours of delivery.
Send the unboxing video and your order details to our customer support on WhatsApp or email.
No replacement will be processed without a valid unboxing video.
Damage caused by mishandling after delivery is not covered.
Replacements are subject to availability of stock.
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